CITIZEN CHARTER

TAMIL NADU ELECTRICAL INSPECTORATE 
THIRU. VI. KA.  INDUSTRIAL ESTATE, GUINDY, CHENNAI - 600 032 

 2.  NEED FOR A CHARTER 

            The Government of Tamil Nadu has taken a decision to concretize its commitment for citizen friendly administration and transparency. We take immense pleasure in re-dedicating ourselves to serve the people of Tamil Nadu by bringing out a Citizens Charter in this direction.  This charter sets out the standard and quality of services that will be provided by us.

3.         OBJECTIVES OF THE CHARTER 

(i)      To place before the public an overview of the organization. 

(ii)     To inform the citizens about the kinds of services that we provide. 

(iii)    To state the standards of services delivered

4.       OVERVIEW OF ELECTRICAL INSPECTORATE

      The Electrical Inspectorate is a statutory creation under the Indian Electricity Act 1910.  It was part of the erstwhile Electricity Department of the Government   of Tamil Nadu.  After the formation of the State Electricity Board, the Inspectorate was made an independent department under the administrative control of the Public Works   Department up to 31.7.1993.  From 1.8.1993 it is under the control of the newly formed Energy Department in the Secretariat.  The administration and enforcement of the various electricity laws including laws on the subject of Taxes on consumption or sale of Electricity are carried out the Inspectorate organisastion.

The Chief Electrical Inspector is the head of the  department and he is assisted by   Senior Electrical Inspector ,Electrical Inspectors at District level.

 4.1    Functions of the Electrical Inspectorate 

        This department is entrusted with the following statutory duties and executive functions. 

1)    The enforcement of the various sections of the Indian Electricity Act 1910 and the rules made thereunder, namely, Indian Electricity Rules 1956. 

• Approval for the electrical installation in the High  Tension services under Rule 63 and 64   of Indian Electricity Rules 1956 . 
   

• Approval of captive generator sets of more than 10 KW.
   

• Periodical Inspection of High and Extra High Tension consumers Installation under  Rule 46 of Indian Electricity Rules 1956.
   

• Periodical Inspection under Rule 46 of EHV and HV,  Generating Stations, Sub Stations,  Distribution Transformers and other electrical works of Tamil Nadu Electricity Board  and other suppliers.
   

• All electrical accidents in connection with the generation, transmission, supply or use of energy are reported to this Department and investigation of the cause of the accidents and  enforcement of remedial measures. 

2.    Enforcement of the Tamil Nadu Tax on Consumption or Sale of Electricity Act, 2003. 
 

3.    Implementation of the Tamil Nadu Electrical Undertakings  Acquisition Act 1954 and the Rules made there under. 
 

4.    Enforcement of Tamil Nadu  Lift Act, 1997 and the Rules made there under. 

•        Electrical Lift Installations in commercial, residential and office complexes etc., (excluding the lift covered under the Factories Act) are inspected and licenses issued and renewed to secure protection to  the persons using the lifts.  

5.    Enforcement of the Rules relating to Electrical Installation and Fire Safety in the Tamil Nadu Cinema (Regulation) Rules, 1957, framed under Tamil Nadu Cinema  Act 1955. 
 

6.   Chief Electrical Inspector to Government  represents Bureau of  Indian   Standards in the Electro-technical  field to formulate  standards and specifications. 
 

7.   Establishment of Echelon-II Standard for calibration of Electrical Energy Measuring Meters at the   Government Electrical Standards Laboratory. Establishment of Electrical Testing  Equipment to carryout testing of the  tailor-made electrical installations   constructed by the    Electrical  contractors in industries, commercial buildings, domestic buildings and the           laboratory functions as electric testing  laboratory. 
 

8.  Chief Electrical Inspector to Government  is the President of the Board of Examiners for Cinema  Operators calibrated under Tamil Nadu Cinema (Regulation) Rules 1957. 
 

9.   Chief Electrical Inspector to Government is functioning as Member in the   Expert Monitoring and Steering  Committee to implement the Energy Conservation measures. 
 

10.  Chief Electrical Inspector to Government is functioning as Member in the Power and Telecommunication Co-ordination Committee to enforce the PTCC Code. 
 

11. Chief Electrical Inspector to Government is a Member in the Chennai Corporation High Level Committee to give advice in respect of Electricity hazards and danger to prevent electrical accidents.
 

12. Chief Electrical Inspector to Government is the President of the Electrical Licensing Board.  The Electrical  Licensing Board is having its on charter. 
 

5.  SERVICE STANDARDS 

        We are committed to render the highest standards of service to the Public.  This charter sets    out the    standards for various functions of the Inspectorate so as to improve our services to the public.  These service levels are our maximum response times and  strive to beat these standards every time  we can. 

 

i)  HV/MV  CONSUMERS 

ii)      GENERATOR IN LT SERVICE 

iii)  LIFT   INSTALLATION 

 iv) CINEMAS 

NOTE; 

1. No drawing approval is required in respect of touring  cinemas and additions and alterations in semi-permanent and permanent cinemas.

2.  Renewal application for all cinemas should be sent three months before the expiry of the Electrical Certificate

6.       COMPLAINTS RESOLUTION PROCEDURE 

         If you have any grievance about any of the services, you may meet in person the concerned  Electrical Inspector and get redressal .  If you feel that your complaints needs the attention of the higher level officer, you may send your complaint to the Senior Electrical Inspector  of the region or contact them on all Mondays.  

i)       COMPLAINT MONITORING AND REVIEW 

We    will  acknowledge your complaint  within  7  days and inform the action taken within 20 days.  We ill also keep a record of all the complaints received and action taken,  

We monitor our service standards against the charter continuously and furnish the details in the Annual Reports. 

THE APPLICATIONS ARE TO BE SUBMITTED TO THE FOLLOWING OFFICES FOR THE RESPECTIVE SERVICES. 

SERVICES OF SCRUTINY OF DRAWINGS 

 APPROVAL UNDER INDIAN ELECTRICITY RULES 1956

CINEMAS 

 LIFTS ACT & RULES 

7.   HOW   YOU CAN HELP US  TO SERVE YOU BETTER 

1)     Please send your proposal well in advance 

2)     Please send your proposal in full shape with all details 

3)     Please  send the renewal applications for the Electrical Certificate for the Cinemas License for Lifts 3 months before the expiry of the certificate / license along with the required fee.  
 

8.     FUTURE SCENARIO 

           We    welcome  your comments about our services.  We  will take all efforts to improve our    work methods.   We w ill review and revise the Charter if needed based on your feed back.
 

9.    ADDRESS & PHONE NOS.

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